FAQ
FAQ（Frequently Asked Questions）
1. How do I know if the screen is compatible with my phone?
Please check your phone model carefully before placing an order.
You can find your device model in your phone settings or on the back of your device.
If you’re unsure, feel free to contact us before purchasing.
2. Are your screens original or aftermarket?
We offer high-quality replacement screens (OEM-grade or premium aftermarket), depending on the product listing.
All screens are tested before shipping to ensure functionality.
3. Do you test the screen before shipping?
Yes, every screen is fully tested for display and touch functionality before shipment to ensure quality.
4. Can I install the screen myself?
Our products are recommended for professional installation.
If you choose to install it yourself, please ensure you have the proper tools and experience.
We are not responsible for damage caused during installation.
5. What should I do before installation?
Before installation, please:
- Test the screen without removing protective films
- Do not fully install or glue the screen before testing
- Ensure all functions work properly
Installing the screen without testing may affect eligibility for returns.
6. What is your return or refund policy?
We accept returns for defective or incorrect items.
Please contact us within a specified time after delivery.
For more details, please refer to our Refund Policy.
7. How long does shipping take?
Shipping usually takes:
- US: 7–12 business days
- Europe: 7–15 business days
Delivery times may vary depending on your location and customs processing.
8. Will I need to pay customs duties or taxes?
International orders may be subject to customs duties or taxes depending on your country.
These fees are the responsibility of the customer.
9. What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours with photos of the issue.
We will assist you with a replacement or solution.
10. Can I cancel or change my order?
Orders can only be changed or canceled within a short time after being placed.
Once shipped, we are unable to modify the order.
11. Do you offer warranty?
Some products come with a limited warranty (depending on the item).
Please check the product page or contact us for details.
12. How can I contact you?
You can reach us anytime at:
Email: your@email.com